Stay connected. No interruptions.
Sigue conectado sin interrupciones.
Connection Expert is a Puerto Rico field-sales team built around one idea: the job isn't finished at the signature. Sellers work from a daily plan built for their territory, and a connected back office keeps every order moving toward a clean install.
How we're actually measured.
- Sales goals
- Cleared every month — the carrier's target gets broken into a plan early, not tracked loosely until the last week.
- Chargebacks
- Kept low because someone actually owns the follow-up after the sale, not just the sale itself.
- Attach rate
- Strong, because sellers are trained to ask about the whole household on every visit, not stop at the first thing that closes.
- Coverage
- Field sellers working municipalities across Puerto Rico, from San Juan metro to the north coast and south & west.
Four things happen on every account, in order.
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Start with a plan, not a guess.
Each seller gets a route and a product mix for the day, built from what's actually worked in that territory before — not a generic script.
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No wasted stops.
The route and product mix are decided before the knock, built from what's already worked nearby — so time in the field goes toward doors likely to convert, not repeats of last week.
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Check the order before it's called done.
Every sale runs through a check before it's logged as closed, catching mismatched addresses, IDs or plans while they're still easy to fix.
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Stay on it until the truck shows up.
The customer experience desk follows the account through scheduling and installation, and flags anything that stalls before the customer has to call in.